Service & Support


We Make Running Your Business Easier With Our Awe Inspiring Client Services

Our clients don’t just love us, they are raving fans! Why, because we put your business needs first. We simplify running your office with easy implementation, consistent ongoing service, and quality products that easily integrate into the way you run your business. As a locally owned and operated independent dealer, we have the flexibility to create or select from a variety of resources. Only the very best of these resources are selected and custom tailored to fit our client's needs. If you are in Scottsdale, Tempe, Mesa, or anywhere in Arizona and are looking for copiers, printers, fax machines, printer fleet management, or networking services – choose a company you can trust. When it comes to copiers, Phoenix chooses Grand Canyon Business Solutions!

 

Phoenix area onsite copier printer
and fax repair service

 for Kyocera, Lanier, Gestetner, Savin, Cannon, Sharp, Ricoh, Xerox, Tektronix, HP, Printek, Lexmark and more...

Call: 480-278-8380 to place a service call or request service online Here

Grand Canyon Business Solutions - Onsite copier, fax, scanner service and printer repair is our specialty.
We have a staff of trained copier, printer and fax specialists available
for onsite evaluation and repair of most Kyocera, HP, Xerox, Tektronix, Ricoh, Gestetner,
Savin, Lanier, Lexmark and Printek - printers, copiers, scanners and fax machines.
It is our responsibility to help you make the right decision in either repairing or replacing
your current products. Sometimes it is better to upgrade to newer faster systems with
better features and less expensive supplies. We have special purchasing and leasing programs
available to help cut your costs on toner, ink and paper.
Onsite Services:

  • Consulting
  • Demonstrations
  • Training
  • Equipment Setup/Repair/Maintenance

 

Kyocera Solution Offerings

Grand Canyon Business Solutions is extremely proud of our Client Care Center. This centralized customer support facility is dedicated to providing our customers with the ultimate Client Care Experience. The experience is simply defined as Predictable, Professional and Personalized.

What does this mean for you?

It means that every employee that answers the phone is knowledgeable about our business and dedicated to providing every client with superior customer service. These employees are motivated and encouraged to treat all customers in a professional manner and to handle all requests quickly and efficiently.

GCBS Solution Guarantee


Our Promise to You


Grand Canyon Business Solutions guarantees every solution we carry. To back up our commitment to excellence we offer the following guarantee to our loyal clients.

1. Five Year Guarantee:
We guarantee your equipment will perform to manufacturer's specifications for five years, when protected by continuous maintenance agreement coverage and used according to manufacturer's recommended usage under normal office conditions. If the equipment does not perform within manufacturer's specifications we will replace the equipment with comparable equipment of equal or greater value.

2. Free Loaner:
For equipment under continuous service maintenance by GCBS, If we are unable to repair the equipment in your office, we will provide a temporary "loaner" replacement free of charge until the repair has been satisfactorily completed. The equipment loaner will be charged the same rate for printed pages as your original equipment.

3. Service Response that Sets the Standard for Promptness:
When you call for service you get to talk to an actual person in service dispatch who loads the service call to the assigned technician so they see the service request immediately. This dispatcher actually knows all of the technicians and is based in our office here in Scottsdale. The Field Engineer will return your call within one hour. During the call, he or she will verify the problem and assess its impact on your operation. Many times, he or she can talk you through the problem over the phone, to get equipment back online as soon as possible. Otherwise, the Field Engineer will discuss with you when you can expect on-site service - generally within four hours, often in two or less. We guarantee a quarterly average of four business hours from your call to the time a technician arrives at your office, 8:30 a.m. to 5:00 p.m., Monday through Friday, except Holidays.

4. Supply Guarantee:
We guarantee the supplies we carry are of the highest quality and all are manufactured by the manufacturer of the office equipment we serve. In some instances we choose the option to supply aftermarket supplies for equipment that we service if it meets our strict quality policy. Supplies are kept in our inventory locally for immediate access to you, our client. We will normally ship the supplies ordered the following day and you will receive those no later than 5 business days from the date ordered.